Consumer Disputes Policy for Short-Term Rentals

In compliance with applicable laws, we aim to resolve any disputes regarding your stay amicably and efficiently. If an agreement cannot be reached, the following provisions apply:

1. Direct Resolution
   Guests are encouraged to contact us directly at [Insert Contact Information] to address any issues or concerns.

2. Alternative Dispute Resolution (ADR)
   In unresolved cases, you may submit a complaint to an Alternative Dispute Resolution (ADR) entity authorized for consumer disputes.

   • ADR Entity: [Insert ADR Entity Name]
   • Website: [Insert Website]
   • Contact: [Insert Contact Details]

3. Online Dispute Resolution (ODR)
   Guests may also use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

4. Jurisdiction
   Any legal disputes shall be governed by the laws of [Insert Country/Region], and the competent courts shall be those of the property's jurisdiction.

By booking your stay, you agree to these terms for dispute resolution.